We at Visit Group are looking for an enthusiastic Customer Success Coordinator who is passionate about assisting customers and making a difference in their daily lives. As a key member of our BookVisit team, you’ll be focused on supporting our Hotel & Lodging clients, ensuring they receive the assistance they need to successfully use our products and services. This is an opportunity to blend your service skills with a keen interest in technology, in a role where your efforts directly impact the success of our customers in the hospitality industry.

If you’re solution-oriented, have experience in the tourism or hospitality industry, and are excited to work in a dynamic, team-spirited environment, this could be the right opportunity for you!

About the Role

As a Customer Success Coordinator, you’ll be the primary point of contact for our customers, guiding them through onboarding and implementation processes to ensure they have all the tools needed to optimize their online sales and distribution. Leveraging your project management skills, you’ll provide ongoing support, empowering our customers to focus on creating exceptional guest experiences without worrying about technical challenges. You respond swiftly to inquiries, always ready to assist in resolving issues—and along the way, you’ll connect with people from diverse backgrounds, with plenty of laughs guaranteed!

Key Responsibilities

• Client Support: Provide responsive, high-quality customer service to clients, addressing queries, resolving issues, and guiding them through best practices for using the platform.
• Troubleshooting: Diagnose and resolve technical issues, escalating complex cases to the technical support or product teams as necessary.
• Product Expertise: Stay updated on product features and industry trends to serve as a subject matter expert for clients and internal teams.
• Feedback Loop: Collect client feedback on usability, functionality, and performance, providing actionable insights to the product and development teams.
• Documentation: Create and maintain up-to-date support resources, including FAQs, knowledge base articles, and troubleshooting guides, to help clients self-serve effectively.
• Cross-Functional Collaboration: Work with sales, account management, and development teams to understand client needs, relay issues, and ensure seamless service delivery.

We Believe You Are:

• Service-minded – You’ve worked in a service-oriented role, are proactive in engaging with customers, and are committed to delivering outstanding support, whether it’s answering a quick question or resolving a complex issue.
• Curious and Eager to Learn – You love learning new things and are genuinely passionate about travel and experiences, understanding what it means to deliver exceptional service in the tourism industry.
• Technically Savvy – While you may not be an IT expert, you’re confident and comfortable exploring tech solutions, willing to dive into problem-solving either on your own or by collaborating with developers.
• Experienced in the Tourism, Hotel, or Restaurant Industry – Ready for the next step in your career, with set working hours (8:00–17:00, Monday through Friday).
• Bilingual in Swedish and English – Fluent in both languages, allowing you to meet our customers' needs effectively.

These are our basic requirements, but we also value our start-up culture and team-oriented environment, where personality is key. We’re looking for someone who is solutions-focused, thrives in a dynamic environment with a touch of day-to-day chaos, and is committed to creating a more structured and efficient support process. If you enjoy helping customers and contributing to a positive office atmosphere, we believe we could be a great match—we look forward to meeting you!

About Visit Group

Visit Group is a leading European software provider specializing in technology solutions for the tourism industry. Founded in 1999 and headquartered in Gothenburg, Sweden, the company has grown to become a leader in the travel technology sector. We offer a comprehensive digital ecosystem that includes property management system, booking system, ticketing and e-commerce platform and travel switches for various segments of the tourism industry.Our product portfolio includes Citybreak, BookVisit, iTicket, VisBook, and WebX.

With over 20 years of experience, we serve more than 3,000 customers across 25 countries, including tourism organizations, accommodations, tours, and activity vendors worldwide. Our solutions enable inbound tourism businesses, such as hotels, ski resorts, tour operators, and destination marketing companies, to sell, combine, and distribute tourism products sourced from hundreds of external inventory platforms.