VISIT is a destination tech platform that brings together everything hospitality and experience operators need to be efficient, profitable, and to create guest experiences no one else can. 

Our products empower operators across Europe and beyond — from booking and distribution to payments, operations, and guest experience. 

About the Role 

As an Account Manager, you serve as the primary relationship owner for a portfolio of hotel and lodging customers. You ensure each customer achieves maximum value from the Visit Group’s platforms while identifying opportunities for growth and long-term partnership.

Your combined industry knowledge and SaaS expertise will help strengthen Visit Group’s position as a Nordic leader in hospitality technology.

This role blends customer success, strategic account management, and commercial growth, including relationship management, problem-solving, training, and identifying upsell or cross-sell opportunities.

This is a fixed-term position for approximately one year, covering a maternity leave, with the possibility of extension.

What You Will Do 

• Act as the primary point of contact for assigned hotel and lodging customers, building strong, long-term relationships with key decision-makers.

• Deeply understand each customer’s goals, challenges, and operational needs to ensure the Visit Group solution supports their success.

• Provide proactive education, best-practice guidance, and product training to help customers realize full value from the platform.

• Monitor customer satisfaction, address issues before they escalate, and reduce/avoid churn by delivering consistent value.

• Identify and execute upsell and cross-sell opportunities that align with customer needs and business objectives.

• Develop strategic account plans aimed at retention, growth, and long-term loyalty.

• Collaborate with the Sales, Product, and Onboarding teams to support strategic deals, handovers, and expansion discussions.

• Participate in industry events, trade shows, workshops, and customer-facing activities as an ambassador for Visit Group.

• Serve as the go-to resource for operational and strategic guidance as clients adopt new features or optimize workflows.

Who You Are 

• You have 3+ years of experience in Account Management, Customer Success, or Sales—preferably within SaaS or hospitality tech.

• You have a strong understanding of hotel operations, PMS, channel managers, booking engines, and hospitality workflows.

• You have hands-on experience with CRM and support tools such as HubSpot, Zendesk, or similar platforms.

• You have excellent communication skills with the ability to explain complex technical concepts in a simple and understandable way.

• You apply a data-driven approach to decision-making and have experience translating usage or operational data into actionable insights.

• You are self-motivated, proactive, and comfortable working both independently and collaboratively across teams.

• You prossess strong negotiation, presentation, and stakeholder-management skills.

• English proficiency, minimum B1 level, is required for this role.

Why VISIT? 

At VISIT, we value a unique blend of professionalism, curiosity, and passion. We look for people who combine confidence with humility, enjoy solving complex challenges, and are motivated by building sustainable, future-proof solutions for the travel industry. 

What you can expect: 
– A culture that supports learning, collaboration, and continuous improvement 
– An international environment with colleagues across more than 10 countries 
– Work that directly contributes to better experiences for operators, partners, and guests 
– A company that strives to be reliable, helpful, and constantly improving — with grit and a smile on our faces 

Location & Ways of Working 
– Hybrid
– Primary office location Gothenburg
– Occasional travel may be required as part of the role.

Interested? 

We’d love to hear from you!

Apply now and join us in building the future of destination tech together. 

About VISIT 

VISIT is a destination tech platform that brings together everything hospitality and experience operators need to be efficient, profitable, and to create guest experiences no one else can. 
 
Founded in 1999 and headquartered in Gothenburg, Sweden, VIST Group has grown into a team of 350+ employees across more than 10 countries. We describe ourselves as reliable, helpful, and constantly improving — with grit and a smile on our faces.