VISIT is a destination tech platform that brings together everything hospitality and experience operators need to be efficient, profitable, and to create guest experiences no one else can. 

Our products empower operators across Europe and beyond — from booking and distribution to payments, operations, and guest experience. 

About the Role

As an Onboarding Consultant, you will play a key role in helping new hotel and lodging customers get started successfully with VISIT’s platforms. Acting as the bridge between the sales process and long-term customer success, you will guide customers through onboarding, implementation, training, and go-live.

This role combines customer relationship management, project coordination, and technical understanding, with a strong focus on creating a smooth and confident start for every customer.

The role sits within our hotel and lodging customer segment, with a primary focus on VisBook, our all-in-one property management system that helps hotels and lodging businesses run their operations with simplicity, flexibility, and control. You will work closely with Sales, Account Management, Support, and Development in an international customer environment.

What You Will Do

• Guide new customers through the onboarding journey, from kick-off to go-live, ensuring a structured and successful implementation experience.

• Configure and tailor the software solution to meet customer requirements, including support with system setup, data migration, and integrations.

• Lead product training sessions, virtually or on-site, and ensure customers understand product value, best practices, and how to work effectively with VISIT’s solutions.

• Act as the primary point of contact during onboarding, managing expectations, building trust, and helping customers feel confident and ready to operate independently.

• Help ensure long-term customer success and high customer satisfaction by creating a strong and confident onboarding experience.

• Coordinate closely with Sales, Support, and Product teams, escalating issues when needed and driving solutions to ensure seamless delivery.

• Manage multiple onboarding projects simultaneously, following clear timelines, milestones, and structured processes to keep implementations on track.

• Proactively monitor progress, identify bottlenecks, and continuously improve onboarding processes, tools, and ways of working.

• Document workflows, training materials, and best practices, while gathering customer feedback and sharing insights with Product and Support teams.

Who You Are

• At least 2 years of experience in a SaaS or hospitality/booking technology environment, system configuration and integrations is highly valued.

• 2–4 years of experience in onboarding, implementation, customer success, training, or similar customer-facing roles.

• Comfortable working with property management, booking, or other hospitality systems. Experience with our core platforms, VisBook and/or BookVisit, will be highly valued.

• Strong organizational and project management skills and experience working with timelines, milestone tracking, and structured processes.

• Familiarity with CRM, ticketing, or project management tools such as HubSpot, Zendesk, Asana, or similar systems is an advantage.

• The ability to analyze and interpret customer data to guide usage, identify risks, and support successful onboarding outcomes.

• Strong communication skills, with the ability to explain complex processes in a clear, structured, and user-friendly way.

• A customer-focused, empathetic, and solution-oriented mindset, with a strong commitment to delivering great customer experience.

• Fluency in Swedish and professional working proficiency in English, both written and spoken, are required for this role. Additional Nordic language skills, such as Norwegian, Danish, or Finnish, are considered a plus.

Why VISIT? 

At VISIT, we value a unique blend of professionalism, curiosity, and passion. We look for people who combine confidence with humility, enjoy solving complex challenges, and are motivated by building sustainable, future-proof solutions for the travel industry. 

What you can expect: 
– A culture that supports learning, collaboration, and continuous improvement 
– An international environment with colleagues across more than 10 countries 
– Work that directly contributes to better experiences for operators, partners, and guests 
– A company that strives to be reliable, helpful, and constantly improving — with grit and a smile on our faces 

Location & Ways of Working 

• Hybrid working model, with regular on-site presence in the Gothenburg or Stockholm office.

• Primary office location: Gothenburg or Stockholm.

• Some travel is required as part of customer onboarding and training.

Interested? 

We’d love to hear from you!
Apply now and join us in building the future of destination tech together. 

About VISIT 

VISIT is a destination tech platform that brings together everything hospitality and experience operators need to be efficient, profitable, and to create guest experiences no one else can. 
 
Founded in 1999 and headquartered in Gothenburg, Sweden, VIST Group has grown into a team of 350+ employees across more than 10 countries. We describe ourselves as reliable, helpful, and constantly improving — with grit and a smile on our faces.