IT Manager
About VISIT
VISIT is a destination tech platform that brings together everything hospitality and experience operators need to be efficient, profitable, and to create guest experiences no one else can.
Our products empower operators across Europe and beyond — from booking and distribution to payments, operations, and guest experience.
About the Role
We are seeking an experienced IT Manager to take full ownership of Visit Group’s internal IT environment.
You will lead the strategic direction and operational management of our IT infrastructure, ensuring security, reliability, and alignment with business needs across a growing, multi-office organisation.
Acting as VISIT’s internal IT lead, you will drive automation, information security, and continuous improvement while enabling employees with effective tools, systems, and support.
What You Will Do:
IT Leadership & Strategy:
Develop and maintain the company’s IT strategy, ensuring alignment with business objectives.
Plan budgets, evaluate technology needs, and prioritise IT initiatives that improve efficiency, reliability, and security.
Lead continuous improvement efforts across systems, processes, and infrastructure.
Supplier & Outsourcing Management:
Own relationships with external IT service providers, managed service partners, and infrastructure vendors.
Define, negotiate, and manage SLAs and contracts to ensure high‑quality service delivery.
Oversee outsourced support operations, physical office IT setup, and infrastructure maintenance—ensuring they meet company standards for performance, security, and cost‑effectiveness.
Monitor vendor performance, ensuring proactive management of issues and risks.
System Administration and Management:
Oversee the administration and lifecycle of key internal systems such as Office 365, Azure/Entra (identity and access), collaboration platforms, HR systems, and operational tools.
Automated repeatable processes using Agentic AI.
Ensure that system performance, configuration, integrations, and updates are effectively maintained.
Maintain robust processes for onboarding/offboarding and identity/access management across all platforms.
Monitor system performance, implement updates, and optimize configurations to ensure smooth operation.
Manage user accounts, access controls, and permissions across all platforms, including onboarding and offboarding of staff, implementing automation and utilising AI.
Implement and maintain security protocols to protect company data and systems.
Security, Compliance & GDPR/DPO Responsibilities:
Serve as the operational owner of information security, driving adherence to security policies, protocols, and best practices.
Lead security monitoring, risk management, endpoint protection oversight, and incident‑response processes.
Support or act as the internal liaison for DPO responsibilities, including:
- GDPR compliance monitoring
- Data processing documentation and DPIAs
- Vendor data‑protection reviews
- Ensuring policy adherence across teams
Coordinate regular audits, penetration tests, and security assessments with internal teams and external specialists.
Lead the company InfoSec committee.
Ensure compliance with relevant data protection regulations and industry standards.
Business Continuity, Backup & Disaster Recovery:
Own the company’s backup, recovery, and continuity strategy for all business systems.
Ensure that all critical systems have reliable and tested recovery procedures.
Actively participate in (or lead) the company’s InfoSec committees and governance forums
Hardware Procurement and Provisioning:
Assess hardware needs and manage the procurement process for laptops and other IT equipment.
Configure and set up new hardware according to company standards and user requirements.
Maintain an inventory of IT assets and manage the lifecycle of hardware devices.
User Support and Training:
Ensure technical support is provided to employees, resolving IT-related issues efficiently.
Develop and conduct training sessions for staff on new software or hardware implementations.
Create and maintain documentation for IT processes and user guides.
Software License & Asset Management:
Manage purchasing, renewals, optimisation, and compliance of software licenses and subscriptions.
Evaluate new tools, negotiate with vendors, and ensure cost‑effective usage across the organisation.
IT Development & Innovation:
Stay updated with the latest IT trends and technologies relevant to the company's needs.
Propose and implement improvements to IT infrastructure and processes.
Vendor Management:
Manage relationships with IT vendors and service providers.
Negotiate contracts and service level agreements for IT services and products.
Systems in scope (including but not limited to):
Slack, SharePoint, HiBob, Office 365, Azure/Entra (SSO), WithSecure
Who You Are:
Proven experience (10+ years) in IT management or senior IT operations roles, ideally within a modern SaaS‑driven or multi‑office environment.
Strong background in managing external IT suppliers, MSPs, or outsourcing partners.
Hands‑on experience with cloud ecosystems such as Office 365, Azure, and Entra.
Solid understanding of networking fundamentals and physical office infrastructure.
Practical experience with IT security frameworks, endpoint protection, and identity management.
Familiarity with GDPR requirements, data‑processing governance, and at minimum working alongside a Data Protection Officer, or ideally acting as DPO.
Ability to manage multiple stakeholders, balance priorities, and drive transparent communication.
Strong analytical, organisational, and problem‑solving skills, combined with a proactive and service‑oriented approach.
Proficiency in managing cloud-based systems, particularly Office 365, Azure, and Entra.
Demonstrated ability in hardware procurement and provisioning, especially for laptops and other IT equipment.
Experience in user account management and access control across multiple platforms.
Proven track record in network administration and troubleshooting.
Familiarity with automation and scripting languages like Python or PowerShell, and the creation of AI agents, for routine task management.
Experience in implementing and maintaining backup and disaster recovery solutions.
Knowledge of compliance requirements and data protection regulations relevant to software development companies.
Practical experience in providing IT support and training to end-users.
Experience from supporting or leading IT integration work in connection with company acquisitions or mergers, including system alignment, identity management, vendor consolidation, and infrastructure integration.
Why VISIT?
At VISIT, we value a unique blend of professionalism, curiosity, and passion. We look for people who combine confidence with humility, enjoy solving complex challenges, and are motivated by building sustainable, future-proof solutions for the travel industry.
What you can expect:
A senior, high-impact role with full ownership of VISIT’s IT infrastructure
The opportunity to modernize, automate, and scale IT operations in a growing tech company
A collaborative, international environment with colleagues across more than 10 countries
A company that strives to be reliable, helpful, and constantly improving — with grit and a smile on our faces
Location & Ways of Working
Hybrid working model with a strong on-site presence in Gothenburg, particularly for employee support, hardware provisioning, and local IT operations.
Primary office: Gothenburg, Sweden
Responsibility across multiple offices and markets, with limited travel as needed.
Interested?
We’d love to hear from you! Apply now and join us in building the future of destination tech together.
About VISIT
VISIT is a destination tech platform that brings together everything hospitality and experience operators need to be efficient, profitable, and to create guest experiences no one else can.
Founded in 1999 and headquartered in Gothenburg, Sweden, VIST Group has grown into a team of 350+ employees across more than 10 countries. We describe ourselves as reliable, helpful, and constantly improving — with grit and a smile on our faces.
- Business unit
- Visit Group
- Role
- IT Manager
- Locations
- Gothenburg
- Remote status
- Hybrid
Gothenburg
Workplace & Culture
We set ambitious goals for the work we do and we always have our core values in mind: Reliable, Helpful and Constantly Improving.
About Visit Group
Visit Group is the leading European software provider of e-commerce solutions for the tourism industry. We today provide digital solutions to more than 300 tourism organizations and well over a 1000 accommodations, tours and activity vendors worldwide. Our product portfolio consists oftravel technology brands like Citybreak, BookVisit, iTicket and Web Apps. Our services range from booking systems and e-commerce to travel switches. All services are seamlessly connected with each other, enabling clients to benefit from the array of possibilities found in the digital ecosystem provided by Visit Group.
This ecosystem enables inbound tourism companies, such as Ski Resorts, Tour Operators and Destination Marketing Companies to sell, combine and distribute tourism products sourced from +100 external inventory platforms. Every day we work close to partners like Google, Expedia, Hotels.com, Booking.com, Facebook, TripAdvisor and many more.
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